One challenge to growth is the quality vs growth trap. Ensuring customers are satisfied is extremely important for a business. At the same time, it’s important to grow a business so you can help more people. Sometimes growing a business can mean it’s harder to ensure the quality of the service to existing customers. How to solve this?
- Be aware that there is this trap
- Be conscious of how you spend your time and focus on the bigger picture
- Invest in hiring quality people and high quality systems that have quality checks that are scalable
